About This Role
Maverick Air Conditioning is looking for a dependable, detail-oriented person to join our office team. You'll be the backbone of our daily operations — keeping things organized, supporting our technicians in the field, and making sure our customers have a great experience from the first phone call to the final invoice.
This is a great fit for someone who thrives in a fast-paced environment, can juggle multiple priorities, and genuinely enjoys helping people. HVAC industry experience is a plus, but we're happy to train the right person.
What You'll Do
- Answer incoming calls, greet customers, and schedule service appointments and installations
- Coordinate daily technician schedules and dispatch service calls
- Process invoices, purchase orders, and payments
- Manage customer records and maintain accurate job files
- Follow up on estimates, work orders, and customer inquiries
- Assist with new construction project coordination and documentation
- Order parts, supplies, and equipment as needed
- Support warranty registration and equipment documentation for customers
- Handle general office duties including filing, data entry, and correspondence
- Assist with marketing efforts such as social media posts, customer reviews, and promotional materials as needed
What We're Looking For
- Strong organizational skills with the ability to manage multiple tasks at once
- Excellent phone and in-person communication skills
- Proficiency with computers — comfortable with email, spreadsheets, and learning new software
- Professional, friendly demeanor with a customer-first attitude
- Ability to work independently and take initiative without constant supervision
- High school diploma or equivalent
- Reliable, punctual, and able to maintain a consistent schedule
Nice to Have
- Previous experience in an HVAC, plumbing, electrical, or construction office
- Familiarity with scheduling/dispatch software (ServiceTitan, Housecall Pro, or similar)
- Experience with QuickBooks or other accounting software
- Bilingual (English/Spanish) is a plus
- Experience with social media management or basic marketing
- Knowledge of HVAC terminology and equipment brands
What We Offer
- Competitive pay based on experience
- Health, dental, and vision insurance
- Company-matched retirement plan
- Paid time off and holidays
- Comfortable, professional office environment
- Training on HVAC industry systems and processes
- Opportunity to grow with a well-established, locally owned company
Work Environment
This is an in-office position at our St. George location. Standard business hours apply, with occasional flexibility needed during peak seasons (summer cooling and winter heating). The role is primarily desk-based with standard office conditions.